SpecHaus refund policy

Version: 2026-11-08. Effective: [[FILL: publication date]].

Try it on your own footage. If it is not right for you, ask for a full refund within 14 calendar days of purchase. No questions asked. Downloading, activating or using the software does not cancel this promise. It applies to individual tools, bundles and paid major-version upgrades bought directly through our authorised checkout.

Email <a href="mailto:support@spechaus.app">support@spechaus.app</a> from your purchase email, or use the refund contact on your receipt. Include the order reference so we can find the purchase. You do not need to explain why or complete troubleshooting. Your request date determines whether it is within the window; processing it later does not make it late.

Our checkout merchant, [[FILL: merchant of record]], processes the refund to the original payment method, including refundable taxes charged on the order. We do not deduct a SpecHaus administration or cancellation fee from a full refund. Your payment provider controls when the credit appears and any currency conversion it applies. We will confirm when the refund has been submitted; we do not promise a bank processing date.

A full refund cancels the licence for that purchase. Stop using the refunded proprietary software and remove its installed copies. Your footage and all outputs remain yours. Refunding a bundle cancels all tools in that bundle; we do not require you to buy its tools separately. Refunding an upgrade does not cancel a separately purchased earlier-version licence. Independent open-source rights are unaffected.

After the voluntary refund window, contact us if the product is faulty, not as described or you have another concern. This policy adds to your legal rights; it does not limit required refunds, withdrawal rights, statutory guarantees or other remedies. The merchant may also issue refunds under its own terms or payment-network requirements.

SpecHaus: [[FILL: exact legal entity name]], [[FILL: registered business address]], Philadelphia, Pennsylvania. Contact: <a href="mailto:support@spechaus.app">support@spechaus.app</a>.